Skip to content
Shipping policy
Did You Receive an Incorrect or Damaged Item: If you received an incorrect or damaged item, please contact us immediately to get a replacement or refund sent out to you. We will send you a shipping label to have the faulty/incorrect item shipped back.
If you have any questions or concerns or need help, please email us: glow@lovebyjade.com
DOMESTIC SHIPPING RATES AND ESTIMATES
| Shipping Name | Handling Time (Mon – Fri) | Transit Time (Mon – Sat) | Shipping Cost |
| Orders under $199 | 0-3 Business Days | 3-5Business Days | $10.00 |
|
Orders over $199 |
0-3 Business Days | 3-5 Business Days | Free |
INTERNATIONAL SHIPPING
We offer International Shipping.
HOW DO I CHECK THE STATUS OF MY ORDER?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at glow@lovebyjade.com with your name and order number, and we will look into it for you.
Business Address: 2255 Glades Road suite 324A, Boca Raton, Florida 33431, United States
E-mail: glow@lovebyjade.com
Phone Number: +1 786-564-8392